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Transportation & Logistics
From railroads to trucking and courier Services, the Transportation & Logistics industry is a very competitive marketplace. To improve their competitive position, transportation and logistics companies are seeking to increase their operational efficiencies and customer responsiveness, while at the same time managing the related costs.
Broadbeam's Mobile Workforce solution overcomes issues related to diverse mobile handsets, local and wide-area wireless networks, and enabling real-time communications over multiple wireless networks.
Broadbeam's Mobile Workforce solution provides for real time, automated two-way communication between delivery drivers and customer service personnel in order to:
- Confirm shipment location.
- Dispatch personnel to address customer inquiries.
- Confirm order and shipment status.
- Communicate delays and cancellations.
- Capture proof of delivery confirmation.
Benefits
- Streamlined business processes.
- Higher employee utilization.
- Increased customer satisfaction.
