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Telecommunications
Timely installations, effective maintenance schedules and rapid response to outages drive increasing customer satisfaction and retention. Carriers are constantly challenged to maintain costs while increasing customer satisfaction. As a result, carriers are seeking to increase the service levels and productivity of its field service workers. Broadbeam’s Mobile Workforce Solution brings together mobile devices, local and wide area wireless networks and software infrastructure that support real-time communications and multiple wireless networks.
A large telecom carrier serving local and business customers experienced enhanced communication with their field service personnel delivering a real impact on user productivity and bottom line. The new process eliminated 40 minutes a day for each field technician on administrative items.
Another large telecom carrier estimates it is saving nearly $7million in the dispatch and service process. By eliminating 2 hours of administrative time for field technicians, this company has gained 25% more time to serve its customers. Improved efficiencies have enabled the company to reassign about 100 dispatchers and consolidate field service operations. Dispatch process that took 20 minutes are now accomplished in about 4 minutes. More
