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Emergency Services
Emergency Services personnel face life and death situations on a daily basis. When emergency situations arise, the efficient and accurate communication of important data - address, directions, incident background - can mean the difference between life and death. The voice dispatch systems in place to communicate this information today may not always allow for the timely delivery of accurate information when and where it is needed. These systems are, however, often overloaded with inadequate coverage and may not always allow for the timely delivery of accurate information when and where it is needed.
Emergency Services organizations are augmenting their current voice dispatch technology with mobile solutions. These mobile solutions provide real-time, accurate communications out to emergency personnel and allow the field to access background information and data.
When mobile solutions are designed, developed and deployed with Broadbeam, public safety organizations can:
- Undertake license plate queries in real time.
- Communicate discretely between public safety field personnel.
- Access critical data sources, including fingerprint databases and emergency pateient records.
- Generate and submit incident reports from the field - reducing end-of-shift administrative reporting.
Results
- A US police department directly attributes an increase in felony arrests and recovery of stolen property to the department's new mobile solution, which has improved communication between dispatch and field officers.
- The largest ambulance service in the world, London Ambulance, is able to seamlessly switch between 5 different wireless networks so that wireless network coverage is optimized without the end user having to initiate or update settings. A dispatch can be relayed in 3 - 4 seconds with the mobile data solution, compared with a minute or more with the old voice-based radio communication solution.
- A UK-based police department saw a 30% reduction in voice calls from the field requesting clarification or repeat transmission of dispatch orders in the first 3 months of the deployment of its mobile solution.
Benefits
- Improved communications compared to voice-based radio systems.
- Improved workforce efficiencies - field officers can access critical information or submit reports from the field in real time.
- Elimination of wireless network coverage or latency issues so that critical data is transmitted in real time.
